A Message from our Chief of Department
We hope that our site will serve as a tool for our customers and companies doing business in the district. It is our ultimate goal to provide our customers with the necessary information and contacts to improve the community's fire defense programs. We understand that to improve our services requires feedback from the community, so we ask that you e-mail us your ideas and suggestions. firstname.lastname@example.org
The men and women of the Louisville Fire Department are proud to be an active part of the community and to provide quality emergency services. We strongly believe that delivering reliable services have a direct effect on our community’s quality of life. We ensure the quality of our services by:
- Providing “Best in Class” service to our customers.
- Providing the best support to our members.
- Managing change in a positive manner, always improving.
- Being responsible to the organization and the community.
- Being personally committed to our mission, vision and values.
The department believes that the key to providing a “Best in Class” service is through planning. Our comprehensive plan delineates the department’s vision for the future and the financial challenges to meet these customer driven expectations. Our citizens have grown to expect services that manage “all risk” emergencies and we have organized ourselves to meet these changing expectations. More importantly, we strive to improve every citizen’s quality of life through high standards and solving the customer’s problem.
Our Family Serving Your Family
“Our Family Serving Your Family” is our motto and we try everyday to make it more than just a slogan. We try and live this motto every time we have contact with you and your family. It’s our belief that the qualityof the care we provide is directly impacted by the quality of people we have in the department. We treat all of our customers as though they were part of our family.
We value our members, as they are the backbone of the service we provide. We emphasize a well-trained and competent staff and we strive to have motivated and empowered members capable of delivering quality service.
Most importantly, I think you will find a department with a unique spirit, and a true commitment to community, family and service. Whether you are in need of something as routine as a lockout assist to a fire or medical emergency, we are ready when you need us.
Tim Parker, Chief of Department